Consumer Program Specialist

Description

WASHINGTON UTILITIES AND TRANSPORTATION COMMISSION

Respect. Professionalism. Integrity. Accountability.

Consumer Program Specialist 2*

Salary Consideration:

For this position, Range 48, Step A is $51,840 per year and Step L is $67,992. The high end of the salary range, Step M, is $69,744, and is typically a longevity step. All employees progress to Step M six (6) years after being assigned to Step L in their permanent salary range. 

*Hiring Option: Consumer Program Specialist 1 In-Training to CPS2

Salary Consideration: Range 42, Step A ($45,024) – Step L ($58,584) annually.

(In-Training may be considered depending on candidate’s qualifications)

This recruitment is open until May 22, 2026, at 11:59pm. The first pull of applications is scheduled for May 15. It is in your best interest to apply as soon as possible.

UTC reserves the right to make a hiring decision and/or choose to close or extend this recruitment at any given time after seven (7) days from the date posted. Applications for this recruitment could be used to fill comparable positions that open within the next 60 days.

The Opportunity:

The Washington Utilities and Transportation Commission (UTC) seeks to fill the role of Consumer Program Specialist 2 within the Consumer Protection Division. Depending on the selected candidate’s qualifying experience, this position may be filled at the Consumer Program Specialist 1 level, with a 12-month training plan. The candidate will advance to the Consumer Program Specialist 2 upon successful completion of the training plan.

In a call center environment, this position works with external stakeholders by receiving inquiries and resolving consumer complaints received by the commission, directly supporting the mission of the UTC by ensuring consumers are treated fairly, and that regulated companies are following commission laws, rules, and policies.  

Hybrid:

Although this is a hybrid opportunity, the successful incumbent must reside within Washington state and must be available to report to the Lacey, Washington headquarters building as needed. 

Travel:

Occasional travel is required to attend training and meetings. 

Our Mission:
To protect the people of Washington by ensuring that investor-owned utility and transportation services are safe, equitable, available, reliable, and fairly priced. 

Vision:

We strive to achieve equitable and fair outcomes for both consumers and regulated companies. We prioritize inclusion and belonging in the workplace.

For more information about our benefits or working at UTC, please visit our website. 
 

What We Offer Our Employees:

Duties

Some of What You’ll Do:
Among the varied range of responsibilities held within this role, a Consumer Program Specialist will:

Qualifications

Required Qualifications:

OR

Demonstrated Knowledge, Skills, and Abilities in:

CPS1 in-training to CPS2 Hiring Option: 

All employees will demonstrate the following:

Diversity Equity and Inclusion (DEI) Competencies:

UTC Core Competencies:

Preferred/Desired Qualifications:

Supplemental Information

READ THE FOLLOWING INFORMATION COMPLETELY: 

How to Apply:

Interested in joining the UTC team? Click the Apply button at the top to begin! To be considered for further screening, ensure you attach the following documents to your completed application:  

The initial screening of candidates will be solely based on the contents and completeness of the application materials, including answers provided to the ‘Supplemental Questionnaire’, along the additional application materials submitted as part of the application process. 

If you are viewing this recruitment on any website other than www.careers.wa.gov, please note the recruitment title and job number and apply through Washington state’s official portal. Your application may be received incomplete if using a third-party website. If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.

NOTE, indicating ‘see resume’ will not substitute for completing the "work experience" section or supplemental questionnaire of the application packet and may result in your submission being marked incomplete.

Veterans Preference:

For information about YesVets, please click here.    

Applicants wishing to claim Veterans Preference should attach to their application a copy of their redacted DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact UTC Human Resources at humanresources@utc.wa.gov. 

All information may be verified; additional documentation may be required. Candidates may be disqualified if the education and/or work experience does not include information used to meet the minimum qualifications of the job.

The UTC is an equal opportunity employer. We want to make sure you have an equal opportunity to join our team. Our commitment is making sure current and future employees are treated fairly and equally without regard to age, sex (including gender identity), race, ethnicity, disability, sexual orientation, veteran status, marital status, or religious or political affiliation.

Persons needing accommodation in the application process may contact the recruiter via telephone on (360) 664-1134 or email the UTC HR office at humanresources@utc.wa.gov.  For TTY service, please call the Washington Relay Service on 7-1-1 or 1-800-833-6384.

For more information about the UTC, please visit:

www.utc.wa.gov, www.facebook.com/wautc

The State of Washington: 
 http://access.wa.gov